VigorIPPBX Training Guide ep. 08

18/04/2011 by Leave a comment

10. Network Operator (Optional)

In some cases, you may wish to direct all incoming calls to be answered by an operator before  they reach any personnel. In this example, we are assigning Ext. 501 (A) as our operator, and changing the settings so that all incoming calls (regardless of their origin) go through the operator as a first point of contact.

Please note that this is an additional (optional) exercise, should you not wish to retain this setting for your business, return all settings as they were in the previous exercise.

10.1 Set Up Network Operator (X2820n)

  1. Log into (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Extension and click Index #4

  1. Enable Internal Phone Extension Active
  2. Click Allow Registration from WAN
  3. Enter Extension Number 398
  4. Enter Display Name 398
  5. Enter Password 398
  6. Enter Voice mail Password 398
  7. Click OK to complete

  1. Go to IP PBX >> PBX System and click Auto Attendant Wizard

  1. Change Key 0 to Ring Extension >> Index #4, Ext. 398

  1. Click Next >> Next >> OK to complete

10.2 Set Up Network Operator (X3510)

  1. Log into (X3510) with username: admin, no password
    In our example, the IP Address is: 192.168.100.1
  2. Go to IP PBX >> Trunks
  3. Click SIP Trunk

  1. Click Index #3

  1. Enter Profile Name (in our example: NetOperator)
  2. Enter 192.168.1.18 for Domain/Realm
  3. Enter 192.168.1.18 for Proxy
  4. Enter 398 for Display Name
  5. Enter 398 for Account Number/Name
  6. Click Authentication ID and enter 398
  7. Change Expiry Time to 10 mins
  8. Change Office Hours Answer Mode to Forward To Extension >> Index #101 – Ext. 501
  9. Click OK to complete

10.3 User (H) to Network Operator (A)

Dialing steps:

  1. (H) picks up phone and hears the dial tone from Telcom NZ
  2. (H) dials 366 1111 and hears the ring back tone from Telcom NZ. (X2820n) picks up the call and plays the welcome greeting
  3. (H) dials 0 (Network Operator), (A) phone is now ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up phone and talks with (H)

10.4 User (H) to Network Operator (A), (A) transfers to User (E), (H) to (E)

Dialing steps:

  1. (H) picks up the phone and hears the dial tone from Telcom NZ
  2. (H) dials 366 1111 and hears the ring back tone from Telcom NZ, (X2820n) picks up the call and plays the welcome greeting
  3. (H) dials 0 (Network Operator), (A) phone is now ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up phone and talks with (H)
  5. (H) stays on the line, (A) presses Flash/Record Button, dials 301# (Ext. Number) and hears the ring back tone. (E) phone is now ringing and (A) hangs up their phone
  6. (E) picks up the phone and talks with (H)

10.5 Reset

Once you finish this training exercise, please remember to revert back to the previous settings. A quick method to reset is Key 0 to Ring Extension >> Index #50, Ext. 301 in (X2820n) and leave Ext. 398 and SIP trunk on the system for other exercises.

Otherwise, clear Ext. 398 in (X2820n) and delete SIP trunk, NetOperator in (X3510).

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VigorIPPBX Training Guide ep. 07

18/04/2011 by Leave a comment

9. Call Transfer to Another Gateway

9.1 User (A) Dials (B), then Call Transfers to (E)

Dialing steps:

  1. (A) picks up phone and hears the dial tone
  2. (A) dials 502# (Ext. Number) and hears the ring back tone. (B) phone is now ringing
  3. (B) picks up phone and talks with (A)
  4. The conversation continues, then (B) presses Trans. Button, dials 301# (Ext. Number) and hears the ring back tone. (E) phone is ringing. (B) hangs up phone
  5. (E) picks up phone and talks with (A)

Tip: If (E) is not available or doesn’t wish to speak with (A), (B) can press LINE 1 button to speak with (A).

Tip: Trans. Button is on above of LINE 1 button and LINE 1 button is next to LINE 2 button. Please refer to the image below:

9.2 User (D) Dials User (B), then (B) Call Transfers (D) to User (F)

Dialing steps:

  1. (D) picks up phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra. (X3510) picks up the call and plays the welcome greeting
  3. (D) dials 502# (Ext. Number), (B) phone is now ringing
  4. (B) picks up phone and talks with (D)
  5. The conversation continues, (B) presses Trans. Button, dials 302# (Ext. Number) and hears the ring back tone. (F) phone is ringing, then (B) hangs up the phone
  6. (F) picks up the phone and talks with (D)

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VigorIPPBX Training Guide ep. 06

07/04/2011 by Leave a comment

8. Extension to Extension (Digit Map)

In most scenarios, we would not want to call other extensions exactly as we did in the previous exercise. The following steps show you how to use remote extensions as in-house extensions.

8.1 Dial (A) to (E) with Digit Map – VigorIPPBX 3510 Setup

  1. Log into (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> Dial Plan
  3. Click Digit Map
  4. Click Enable on Index #1
  5. Enter 3 in Match Prefix (This means when we dial any remote extension Ext. 3XX, IPPBX will action this rule)
  6. Set Min Len (Minimum Length) to 3
  7. Set Max Len (Maximum Length) to 3
  8. Select SIP2-IPPBX 2820n trunk line
  9. Click OK to complete

Note: The above Digit Map rule translates to “When first digit dialled is 3 and the total input length is 3 digits long, the system will send this number to appointed trunk line”.

8.2 Dial (A) to (E) with Digit Map – VigorIPPBX 2820n Setup

  1. Log into (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Dial Plan
  3. Click Digit Map
  4. Click Enable on Index #1
  5. Enter 5 on Match Prefix (this means when we dial any remote extension, Ext. 5XX, IPPBX will trigger this rule)
  6. Set Min Len (Minimum Length) to 3
  7. Set Max Len (Maximum Length) to 3
  8. Select VoIP-2-IPPBX 820n trunk line
  9. Click OK to complete

Note: The above Digit Map rule translates to “When the first digit dialled is 5 and total input length is 3 digit long, the system will send this number to appointed trunk line”.

8.3 Dial (A) to (E) with Digit Map

Dialing steps:

  1. (A) picks up phone and hears the dial tone
  2. (A) dials 301# (Ext. Number), (E) phone is ringing
  3. (E) picks up phone and talks with (A)

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VigorIPPBX Training Guide ep. 05

07/04/2011 by Leave a comment

7. FXS to FXS (On Net Call)

In this exercise we want to establish a call connection between HQ and branch, so they can call each other via an office extension number. For example (A) dial Ext. 302 to reach (F), or (E) transfer calls to (B).

In order to do this, we need to create a SIP account on each device and register on each SIP Trunk.

7.1 Set Up SIP Account for VigorIPPBX 2820

Set up Ext. 599 for VigorIPPBX 2820:

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> Extension and click Index #3

  3. Enable Internal Phone Extension Active
  4. Click Allow Registration from WAN
  5. Enter Extension Number 599
  6. Enter Display Name 599
  7. Enter Password 599
  8. Enter Voice mail Password 599
  9. Click OK

7.2 Set Up SIP Account for VigorIPPBX 3510

Set up Ext. 399 for VigorIPPBX 3510:

  1. Log into (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Extension and click Index #3

  3. Enable Internal Phone Extension Active
  4. Click Allow Registration from WAN
  5. Enter Extension Number 399
  6. Enter Display Name 399
  7. Enter Password 399
  8. Enter Voice mail Password 399
  9. Click OK

7.3 Set Up SIP Trunk on VigorIPPBX 3510

Register Ext. 399 on VigorIPPBX 3510:

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> Line Setting
  3. Click SIP Trunk

  4. Click Index #2

  5. Enter Profile Name (in our example: IPPBX 2820n)
  6. Enter Domain/Realm (in our example: 192.168.1.18, VigorIPPBX 2820n public IP)
  7. Enter Proxy (in our example: 192.168.1.18)
  8. Enter Display Name 399
  9. Account Number/Name 399
  10. Click Authentication ID and enter 399
  11. Enter password
  12. Change Expiry Time to 10 mins
  13. Click OK to complete

7.4 Set up SIP trunk on VigorIPPBX 2820

Register Ext 599 on VigorIPPBX 2820n:

  1. Login to (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Line Setting
  3. Click SIP Trunk

  4. Click Index #2

  5. Enter Profile Name (in our example: IPPBX 3510)
  6. Enter Domain/Realm (in our example: 192.168.1.16, VigorIPPBX 3510 public IP)
  7. Enter Proxy (in our example: 192.168.1.16)
  8. Enter Display Name 599
  9. Account Number/Name 599
  10. Click Authentication ID and enter 599
  11. Enter password
  12. Change Expiry Time to 10 mins
  13. Click OK to complete

7.5 Dial (A) to (E) (On Net Call)

Dialing steps:

  1. (A) picks up phone and hears the dial tone
  2. (A) dials 599# (X2820n SIP2 Trunk) and hear the welcome greeting
  3. (A) dials 301# (Ext. Number), (E) phone is ringing
  4. (E) picks up phone and talks with (A)

7.6 Dial (F) to (B) (On Net Call)

Dialing steps:

  1. (F) picks up phone and hears the dial tone
  2. (F) dials 399# (X3510 SIP2 Trunk) and hears the welcome greeting
  3. (F) dials 502# (Ext. Number), (B) phone is ringing
  4. (B) picks up phone and talks with (F)

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DrayTek Router – How to configure 3G modem

01/04/2011 by Leave a comment

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