VigorIPPBX Training Guide ep. 08

VigorIPPBX Training Guide ep. 07

VigorIPPBX Training Guide ep. 06

8. Extension to Extension (Digit Map)

In most scenarios, we would not want to call other extensions exactly as we did in the previous exercise. The following steps show you how to use remote extensions as in-house extensions.

8.1 Dial (A) to (E) with Digit Map – VigorIPPBX 3510 Setup

1. Log into (X3510). Username: admin, no password
   In our example, IP Address: 192.168.100.1
2. Go to IP PBX >> Dial Plan
3. Click Digit Map
4. Click Enable on Index #1
5. Enter 3 in Match Prefix (This means when we dial any remote extension Ext. 3XX, IPPBX will action this rule)
6. Set Min Len (Minimum Length) to 3
7. Set Max Len (Maximum Length) to 3
8. Select SIP2-IPPBX 2820n trunk line
9. Click OK to complete

Note: The above Digit Map rule translates to “When first digit dialled is 3 and the total input length is 3 digits long, the system will send this number to appointed trunk line”.

8.2 Dial (A) to (E) with Digit Map – VigorIPPBX 2820n Setup

1. Log into (X2820n). Username: admin, no password
   In our example, IP Address: 192.168.200.1
2. Go to IP PBX >> Dial Plan
3. Click Digit Map
4. Click Enable on Index #1
5. Enter 5 on Match Prefix (this means when we dial any remote extension, Ext. 5XX, IPPBX will trigger this rule)
6. Set Min Len (Minimum Length) to 3
7. Set Max Len (Maximum Length) to 3
8. Select VoIP-2-IPPBX 820n trunk line
9. Click OK to complete

Note: The above Digit Map rule translates to “When the first digit dialled is 5 and total input length is 3 digit long, the system will send this number to appointed trunk line”.

8.3 Dial (A) to (E) with Digit Map

Dialing steps:

1. (A) picks up phone and hears the dial tone
2. (A) dials 301# (Ext. Number), (E) phone is ringing
3. (E) picks up phone and talks with (A)

VigorIPPBX Training Guide ep. 05

7. FXS to FXS (On Net Call)

In this exercise we want to establish a call connection between HQ and branch, so they can call each other via an office extension number. For example (A) dial Ext. 302 to reach (F), or (E) transfer calls to (B).

In order to do this, we need to create a SIP account on each device and register on each SIP Trunk.

7.1 Set Up SIP Account for VigorIPPBX 2820

Set up Ext. 599 for VigorIPPBX 2820:

1. Login to (X3510). Username: admin, no password
   In our example, IP Address: 192.168.100.1
2. Go to IP PBX >> Extension and click Index #3

   

3. Enable Internal Phone Extension Active
4. Click Allow Registration from WAN
5. Enter Extension Number 599
6. Enter Display Name 599
7. Enter Password 599
8. Enter Voice mail Password 599
9. Click OK

   

7.2 Set Up SIP Account for VigorIPPBX 3510

Set up Ext. 399 for VigorIPPBX 3510:

1. Log into (X2820n). Username: admin, no password
   In our example, IP Address: 192.168.200.1
2. Go to IP PBX >> Extension and click Index #3

   

3. Enable Internal Phone Extension Active
4. Click Allow Registration from WAN
5. Enter Extension Number 399
6. Enter Display Name 399
7. Enter Password 399
8. Enter Voice mail Password 399
9. Click OK
   
   

7.3 Set Up SIP Trunk on VigorIPPBX 3510

Register Ext. 399 on VigorIPPBX 3510:

1. Login to (X3510). Username: admin, no password
   In our example, IP Address: 192.168.100.1
2. Go to IP PBX >> Line Setting
3. Click SIP Trunk

   

4. Click Index #2

   

5. Enter Profile Name (in our example: IPPBX 2820n)
6. Enter Domain/Realm (in our example: 192.168.1.18, VigorIPPBX 2820n public IP)
7. Enter Proxy (in our example: 192.168.1.18)
8. Enter Display Name 399
9. Account Number/Name 399
10. Click Authentication ID and enter 399
11. Enter password
12. Change Expiry Time to 10 mins
13. Click OK to complete

    

7.4 Set up SIP trunk on VigorIPPBX 2820

Register Ext 599 on VigorIPPBX 2820n:

1. Login to (X2820n). Username: admin, no password
   In our example, IP Address: 192.168.200.1
2. Go to IP PBX >> Line Setting
3. Click SIP Trunk

   

4. Click Index #2

   

5. Enter Profile Name (in our example: IPPBX 3510)
6. Enter Domain/Realm (in our example: 192.168.1.16, VigorIPPBX 3510 public IP)
7. Enter Proxy (in our example: 192.168.1.16)
8. Enter Display Name 599
9. Account Number/Name 599
10. Click Authentication ID and enter 599
11. Enter password
12. Change Expiry Time to 10 mins
13. Click OK to complete

    

7.5 Dial (A) to (E) (On Net Call)

Dialing steps:

1. (A) picks up phone and hears the dial tone
2. (A) dials 599# (X2820n SIP2 Trunk) and hear the welcome greeting
3. (A) dials 301# (Ext. Number), (E) phone is ringing
4. (E) picks up phone and talks with (A)

7.6 Dial (F) to (B) (On Net Call)

Dialing steps:

1. (F) picks up phone and hears the dial tone
2. (F) dials 399# (X3510 SIP2 Trunk) and hears the welcome greeting
3. (F) dials 502# (Ext. Number), (B) phone is ringing
4. (B) picks up phone and talks with (F)

VigorIPPBX Training Guide ep. 04

6. IPPBX Basic Dialing Procedures

6.1  User (D) dials  User (A) as the Operator

Dialing steps:

1. (D) picks up the phone and hears the dial tone from Telstra
2. (D) dials 9288 1111 and hears the ring back tone from Telstra. (X3510) picks up the call and plays the welcome greeting.
3. (D) dials 0 (Operator Code). (A) phone is now ringing (Ext. 501 is assigned as Operator)
4. (A) picks up the phone and talks with (D)

6.2  User (D) dials User (A), then Transferred to User (C)

Dialing steps:

1. (D) picks up the phone and hears the dial tone from Telstra
2. (D) dials 9288 1111 and hears the ring back tone from Telstra, (X3510) picks up the call and plays the welcome greeting
3. (D) dials 0 (Operator Code), (A) phone is ringing (Ext. 501 is assigned as Operator)
4. (A) picks up the phone and talks with (D)
5. The conversation continues, (A) presses Flash/Record Button, dials 503# and hears the ring back tone. (C) phone is now ringing, then (A) hangs up phone
6. (C) picks up the phone and talks with (D)

Tip: In this example we use Panasonic DECT phone KX-TG6521. The Record Button on this model is located as below:

6.3  User (D) dials User (A), User (A) dials User (B) and Connect User (B) with User (D)

Dialing steps:

1. (D) picks up the phone and hears the dial tone from Telstra
2. (D) dials 9288 1111 and hears the ring back tone from Telstra, (X3510) picks up the call and plays the welcome greeting
3. (D) dials 0 (Operator Code), (A) phone is ringing (Ext. 501 is assigned as Operator)
4. (A) picks up the phone and talks with (D)
5. The conversation continues, (A) presses Flash/Record Button, and dials 502# (Ext. Number) and hears the ring back tone, (B) phone is now ringing
6. (B) picks up the phone and talks with (A)
7. After conversing with  (B), (A) hangs up the phone and (B) talks with (D)

Tip: If  (B) doesn’t want to speak to (D), or else if (B) is busy/not available,  (A) can press Flash/Record Button and speaks with (D).

6.4  User (D) dials  User (A), and User (B) picks up the call

Dialing steps:

1. (D) picks up the phone and hears the dial tone from Telstra
2. (D) dials 9288 1111 and hears the ring back tone from Telstra, (X3510) picks up the call and plays the welcome greeting
3. (D) dials 501# (Ext. Number), (A) phone is ringing. (B) hears it ringing.
4. (B) picks up (B) phone and dials*1501# (Call Pick Up) and talks with (D)

Tip: There are two methods for Call Pick Up:
Method 1: *1 + [Ext. Number]
Method 2: *1# (Pick up same group calls, for example Ext. 501 and Ext. 502 are in Sales group, when Ext. 501 is ringing, Ext. 502 can dial *1# to pick up call.)

(Optional):
To change Call Pick Up code, *1, log into VigorIPPBX, under IP PBX >> PBX System >> SIP Proxy Setting, change Call Pickup Number to another code combination, e.g. *9.

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VigorIPPBX Training Guide ep. 03

5. Basic Dialing Procedures

5.1 User (A) dials User (B)

Dialing steps:

1. (A) picks up the phone and hears the dial tone
2. (A) dials 502# (Ext. Number) and hears the ring back tone. (B) phone is now ringing
3. (B) picks up phone and talks with (A)

Tip: When you press # the PBX will send the dialed digits out immediately, rather than wait for the next digits.

5.2 User (A) dials User (C)

Dialing steps:

1. (A) picks up the phone and hears the dial tone
2. (A) dials 905# (PSTN Trunk Access Number) and hears the dial tone from Telstra
3. (A) dials 9288 2222 and hears the ring back tone from Telstra. (D) phone is now ringing
4. (D) picks up the phone and talks with (A)

(Optional):
To shorten the PSTN trunk access number, you can log into VigorIPPBX, under IP PBX >> Line Setting >> PSTN Trunk, select Index #1 and change 905 to another number that’s easier to remember.

5.3 User (A) dials User (E) via PSTN Network

Dialing steps:

1. (A) picks up the phone and hears the dial tone
2. (A) dials 905# (PSTN Trunk Access Number) and hears the dial tone from Telstra
3. (A) dials 0011 64 9 366 1111 and hears the ring back tone from Telcom NZ. (X2820n) picks up the call and plays welcome greeting
4. (A) dials 301# (Ext. Number), (E) phone is now ringing
5. (E) picks up the phone and talks with (A)

5.4 User (A) dials User (H) via VoIP Network

Dialing steps:

1. (A) picks up the phone and hears the dial tone
2. (A) dials 001# (SIP Trunk Access Number) and hears the dial tone from (X3510)
3. (A) dials 0011 64 9 366 2222 and hears the ring back tone from Telcom NZ. (H) is now ringing
4. (H) picks up the phone and talks with (A)

5.5 User (H) dials User (E)

Dialing steps:

1. (H) picks up the phone and hears the dial tone from Telcom NZ
2. (H) dials 366 1111 and hears the ring back tone from Telcom NZ. (X2820n) picks up the call and plays the welcome greeting
3. (H) dials 301# (Ext. Number), (E) phone is now ringing
4. (E) picks up the phone and talks with (H)

5.6 User (H) dials User (A)

Dialing steps:

1. (H) picks up the phone and hears the dial tone from Telcom NZ
2. (H) dials 00 61 2 9288 1111 and hears the ring back tone from Telstra. (X3510) picks up the call and plays the welcome greeting
3. (H) dials 501# (Ext. Number). (A) phone is now ringing
4. (A) picks up the phone and talks with (H)

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