Firmware version 3.5.7 now available for VigorIPPBX 3510

07/05/2012 by Leave a comment

Firmware Version3.5.7 for The Vigor IPPBX 3510 has just been released. New features added under this firmware include:

  • New Auto Attendant mechanism.
  • Supports call queue mechanism (for Hunt Group).
  • Support customized trunk (i.e. define an extension as a trunk)
  • Simultaneous call number limitation in Trunk.

DrayTek is aware that impressive hardware is not the only quality of a good product, there is also a need for devices to be flexible to allow them to adapt to new products and technologies. As a result, the new firmware for the Vigor IPPBX 3510 not only provides new features but also improves upon the device’s existing capabilities. These improvements include:

  •  Resolve interoperability issue with HTC phone.
  •  Change Auto Attendant greeting repeat counts from global setting to local menu setting.
  •  Apply “Pickup by AA” function to Hunt Group overflow rule.
  • Shorten the ring-back-timer of queue handler. Change from 40 sec to 20 sec.
  • Support overflow action when queue timeout.
  • Modify the minimum value for timeout for hunt group setting to seconds while in Sequential/Random mode.
  • Improve the function behavior of Hunt Group voice mail.
  • Improve the greeting behavior of personal voice mail. Users can listen to existing greeting without re-recording it.
  • Ring back tone can be configured as silence.
  • Add ISDN MSN non-office hour answer mode.
  • Support sending email via specific WAN function.
  • Add switch for each PSTN port to turn on/off (offnet) play prompt mechanism and integrate with the VoIP module.
  • Add a new Telnet command that 9 countries tone profiles can be set for the tone setting.

The firmware can be downloaded at
http://www.draytek.com/user/SupportDownloadsDetail.php?action=Load&MID=182&ID=665

If you have a question, want more information or need technical assistance please contact support@draytek.com.au and we will respond to your enquiry as quickly as possible.

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Video on how DrayTek IPPBX can help your business

23/03/2012 by Leave a comment

DrayTek Australia is pleased to introduce the video “How DrayTek IPPBX can help your business”

This video will provide details of the benefits of using an IPPBX system in your business and introduce you to the VigorIPPBX2820 and the VigorIPPBX 3510.

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New Firmware Out For VigorIPPBX 3510

04/07/2011 by Leave a comment

DrayTek Global’s techies are always working to make DrayTek products as technically awesome as possible through regular firmware updates. Most recently is the latest firmware update Version 3.5.5.3 for one of our leading IP PBX solutions, VigorIPPBX 3510. With this update, the Dual-WAN broadband router with IP PBX system’s telephony functionalities have especially received a boost, with the ability to add remote extensions to the Access Control List. Another handy addition is the ability for incoming DDI callers to bypass the IP PBX Auto Attendant by entering the required extension rather than having to wait for the prompts.

On top of this, minor SIP Trunk and Hunt Grouping issues have been smoothed out. On the router side of things, VPN stability has been enhanced to ensure VPN holds steady in less than ideal network conditions.

The VigorIPPBX 3510 series serves as an IP PBX, central firewall and VPN gateway for multi-site offices and tele-workers. With its rich-featured IP PBX and the optional FXO/FXS/ISDN TE/ISDN NT interface card, the device increases the utilization of IP for the multi-site business operations. The robust firewall and up to 32 simultaneous VPN tunnels help you gain competitive advantages and strengthen productivity.

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VigorIPPBX Training Guide ep. 08

18/04/2011 by Leave a comment

10. Network Operator (Optional)

In some cases, you may wish to direct all incoming calls to be answered by an operator before  they reach any personnel. In this example, we are assigning Ext. 501 (A) as our operator, and changing the settings so that all incoming calls (regardless of their origin) go through the operator as a first point of contact.

Please note that this is an additional (optional) exercise, should you not wish to retain this setting for your business, return all settings as they were in the previous exercise.

10.1 Set Up Network Operator (X2820n)

  1. Log into (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Extension and click Index #4

  1. Enable Internal Phone Extension Active
  2. Click Allow Registration from WAN
  3. Enter Extension Number 398
  4. Enter Display Name 398
  5. Enter Password 398
  6. Enter Voice mail Password 398
  7. Click OK to complete

  1. Go to IP PBX >> PBX System and click Auto Attendant Wizard

  1. Change Key 0 to Ring Extension >> Index #4, Ext. 398

  1. Click Next >> Next >> OK to complete

10.2 Set Up Network Operator (X3510)

  1. Log into (X3510) with username: admin, no password
    In our example, the IP Address is: 192.168.100.1
  2. Go to IP PBX >> Trunks
  3. Click SIP Trunk

  1. Click Index #3

  1. Enter Profile Name (in our example: NetOperator)
  2. Enter 192.168.1.18 for Domain/Realm
  3. Enter 192.168.1.18 for Proxy
  4. Enter 398 for Display Name
  5. Enter 398 for Account Number/Name
  6. Click Authentication ID and enter 398
  7. Change Expiry Time to 10 mins
  8. Change Office Hours Answer Mode to Forward To Extension >> Index #101 – Ext. 501
  9. Click OK to complete

10.3 User (H) to Network Operator (A)

Dialing steps:

  1. (H) picks up phone and hears the dial tone from Telcom NZ
  2. (H) dials 366 1111 and hears the ring back tone from Telcom NZ. (X2820n) picks up the call and plays the welcome greeting
  3. (H) dials 0 (Network Operator), (A) phone is now ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up phone and talks with (H)

10.4 User (H) to Network Operator (A), (A) transfers to User (E), (H) to (E)

Dialing steps:

  1. (H) picks up the phone and hears the dial tone from Telcom NZ
  2. (H) dials 366 1111 and hears the ring back tone from Telcom NZ, (X2820n) picks up the call and plays the welcome greeting
  3. (H) dials 0 (Network Operator), (A) phone is now ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up phone and talks with (H)
  5. (H) stays on the line, (A) presses Flash/Record Button, dials 301# (Ext. Number) and hears the ring back tone. (E) phone is now ringing and (A) hangs up their phone
  6. (E) picks up the phone and talks with (H)

10.5 Reset

Once you finish this training exercise, please remember to revert back to the previous settings. A quick method to reset is Key 0 to Ring Extension >> Index #50, Ext. 301 in (X2820n) and leave Ext. 398 and SIP trunk on the system for other exercises.

Otherwise, clear Ext. 398 in (X2820n) and delete SIP trunk, NetOperator in (X3510).

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VigorIPPBX Training Guide ep. 07

18/04/2011 by Leave a comment

9. Call Transfer to Another Gateway

9.1 User (A) Dials (B), then Call Transfers to (E)

Dialing steps:

  1. (A) picks up phone and hears the dial tone
  2. (A) dials 502# (Ext. Number) and hears the ring back tone. (B) phone is now ringing
  3. (B) picks up phone and talks with (A)
  4. The conversation continues, then (B) presses Trans. Button, dials 301# (Ext. Number) and hears the ring back tone. (E) phone is ringing. (B) hangs up phone
  5. (E) picks up phone and talks with (A)

Tip: If (E) is not available or doesn’t wish to speak with (A), (B) can press LINE 1 button to speak with (A).

Tip: Trans. Button is on above of LINE 1 button and LINE 1 button is next to LINE 2 button. Please refer to the image below:

9.2 User (D) Dials User (B), then (B) Call Transfers (D) to User (F)

Dialing steps:

  1. (D) picks up phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra. (X3510) picks up the call and plays the welcome greeting
  3. (D) dials 502# (Ext. Number), (B) phone is now ringing
  4. (B) picks up phone and talks with (D)
  5. The conversation continues, (B) presses Trans. Button, dials 302# (Ext. Number) and hears the ring back tone. (F) phone is ringing, then (B) hangs up the phone
  6. (F) picks up the phone and talks with (D)

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VigorIPPBX Training Guide ep. 06

07/04/2011 by Leave a comment

8. Extension to Extension (Digit Map)

In most scenarios, we would not want to call other extensions exactly as we did in the previous exercise. The following steps show you how to use remote extensions as in-house extensions.

8.1 Dial (A) to (E) with Digit Map – VigorIPPBX 3510 Setup

  1. Log into (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> Dial Plan
  3. Click Digit Map
  4. Click Enable on Index #1
  5. Enter 3 in Match Prefix (This means when we dial any remote extension Ext. 3XX, IPPBX will action this rule)
  6. Set Min Len (Minimum Length) to 3
  7. Set Max Len (Maximum Length) to 3
  8. Select SIP2-IPPBX 2820n trunk line
  9. Click OK to complete

Note: The above Digit Map rule translates to “When first digit dialled is 3 and the total input length is 3 digits long, the system will send this number to appointed trunk line”.

8.2 Dial (A) to (E) with Digit Map – VigorIPPBX 2820n Setup

  1. Log into (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Dial Plan
  3. Click Digit Map
  4. Click Enable on Index #1
  5. Enter 5 on Match Prefix (this means when we dial any remote extension, Ext. 5XX, IPPBX will trigger this rule)
  6. Set Min Len (Minimum Length) to 3
  7. Set Max Len (Maximum Length) to 3
  8. Select VoIP-2-IPPBX 820n trunk line
  9. Click OK to complete

Note: The above Digit Map rule translates to “When the first digit dialled is 5 and total input length is 3 digit long, the system will send this number to appointed trunk line”.

8.3 Dial (A) to (E) with Digit Map

Dialing steps:

  1. (A) picks up phone and hears the dial tone
  2. (A) dials 301# (Ext. Number), (E) phone is ringing
  3. (E) picks up phone and talks with (A)

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VigorIPPBX Training Guide ep. 05

07/04/2011 by Leave a comment

7. FXS to FXS (On Net Call)

In this exercise we want to establish a call connection between HQ and branch, so they can call each other via an office extension number. For example (A) dial Ext. 302 to reach (F), or (E) transfer calls to (B).

In order to do this, we need to create a SIP account on each device and register on each SIP Trunk.

7.1 Set Up SIP Account for VigorIPPBX 2820

Set up Ext. 599 for VigorIPPBX 2820:

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> Extension and click Index #3

  3. Enable Internal Phone Extension Active
  4. Click Allow Registration from WAN
  5. Enter Extension Number 599
  6. Enter Display Name 599
  7. Enter Password 599
  8. Enter Voice mail Password 599
  9. Click OK

7.2 Set Up SIP Account for VigorIPPBX 3510

Set up Ext. 399 for VigorIPPBX 3510:

  1. Log into (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Extension and click Index #3

  3. Enable Internal Phone Extension Active
  4. Click Allow Registration from WAN
  5. Enter Extension Number 399
  6. Enter Display Name 399
  7. Enter Password 399
  8. Enter Voice mail Password 399
  9. Click OK

7.3 Set Up SIP Trunk on VigorIPPBX 3510

Register Ext. 399 on VigorIPPBX 3510:

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> Line Setting
  3. Click SIP Trunk

  4. Click Index #2

  5. Enter Profile Name (in our example: IPPBX 2820n)
  6. Enter Domain/Realm (in our example: 192.168.1.18, VigorIPPBX 2820n public IP)
  7. Enter Proxy (in our example: 192.168.1.18)
  8. Enter Display Name 399
  9. Account Number/Name 399
  10. Click Authentication ID and enter 399
  11. Enter password
  12. Change Expiry Time to 10 mins
  13. Click OK to complete

7.4 Set up SIP trunk on VigorIPPBX 2820

Register Ext 599 on VigorIPPBX 2820n:

  1. Login to (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Line Setting
  3. Click SIP Trunk

  4. Click Index #2

  5. Enter Profile Name (in our example: IPPBX 3510)
  6. Enter Domain/Realm (in our example: 192.168.1.16, VigorIPPBX 3510 public IP)
  7. Enter Proxy (in our example: 192.168.1.16)
  8. Enter Display Name 599
  9. Account Number/Name 599
  10. Click Authentication ID and enter 599
  11. Enter password
  12. Change Expiry Time to 10 mins
  13. Click OK to complete

7.5 Dial (A) to (E) (On Net Call)

Dialing steps:

  1. (A) picks up phone and hears the dial tone
  2. (A) dials 599# (X2820n SIP2 Trunk) and hear the welcome greeting
  3. (A) dials 301# (Ext. Number), (E) phone is ringing
  4. (E) picks up phone and talks with (A)

7.6 Dial (F) to (B) (On Net Call)

Dialing steps:

  1. (F) picks up phone and hears the dial tone
  2. (F) dials 399# (X3510 SIP2 Trunk) and hears the welcome greeting
  3. (F) dials 502# (Ext. Number), (B) phone is ringing
  4. (B) picks up phone and talks with (F)

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VigorIPPBX Training Guide ep. 04

14/03/2011 by 1 Comment

6. IPPBX Basic Dialing Procedures

6.1  User (D) dials  User (A) as the Operator

Dialing steps:

  1. (D) picks up the phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra. (X3510) picks up the call and plays the welcome greeting.
  3. (D) dials 0 (Operator Code). (A) phone is now ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up the phone and talks with (D)

6.2  User (D) dials User (A), then Transferred to User (C)

Dialing steps:

  1. (D) picks up the phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra, (X3510) picks up the call and plays the welcome greeting
  3. (D) dials 0 (Operator Code), (A) phone is ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up the phone and talks with (D)
  5. The conversation continues, (A) presses Flash/Record Button, dials 503# and hears the ring back tone. (C) phone is now ringing, then (A) hangs up phone
  6. (C) picks up the phone and talks with (D)

Tip: In this example we use Panasonic DECT phone KX-TG6521. The Record Button on this model is located as below:

6.3  User (D) dials User (A), User (A) dials User (B) and Connect User (B) with User (D)

Dialing steps:

  1. (D) picks up the phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra, (X3510) picks up the call and plays the welcome greeting
  3. (D) dials 0 (Operator Code), (A) phone is ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up the phone and talks with (D)
  5. The conversation continues, (A) presses Flash/Record Button, and dials 502# (Ext. Number) and hears the ring back tone, (B) phone is now ringing
  6. (B) picks up the phone and talks with (A)
  7. After conversing with  (B), (A) hangs up the phone and (B) talks with (D)

Tip: If  (B) doesn’t want to speak to (D), or else if (B) is busy/not available,  (A) can press Flash/Record Button and speaks with (D).

6.4  User (D) dials  User (A), and User (B) picks up the call

Dialing steps:

  1. (D) picks up the phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra, (X3510) picks up the call and plays the welcome greeting
  3. (D) dials 501# (Ext. Number), (A) phone is ringing. (B) hears it ringing.
  4. (B) picks up (B) phone and dials*1501# (Call Pick Up) and talks with (D)

Tip: There are two methods for Call Pick Up:
Method 1: *1 + [Ext. Number]
Method 2: *1# (Pick up same group calls, for example Ext. 501 and Ext. 502 are in Sales group, when Ext. 501 is ringing, Ext. 502 can dial *1# to pick up call.)

(Optional):
To change Call Pick Up code, *1, log into VigorIPPBX, under IP PBX >> PBX System >> SIP Proxy Setting, change Call Pickup Number to another code combination, e.g. *9.

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VigorIPPBX Training Guide ep. 03

10/03/2011 by 2 Comments

5. Basic Dialing Procedures

5.1 User (A) dials User (B)

Dialing steps:

  1. (A) picks up the phone and hears the dial tone
  2. (A) dials 502# (Ext. Number) and hears the ring back tone. (B) phone is now ringing
  3. (B) picks up phone and talks with (A)

Tip: When you press # the PBX will send the dialed digits out immediately, rather than wait for the next digits.

5.2 User (A) dials User (C)

Dialing steps:

  1. (A) picks up the phone and hears the dial tone
  2. (A) dials 905# (PSTN Trunk Access Number) and hears the dial tone from Telstra
  3. (A) dials 9288 2222 and hears the ring back tone from Telstra. (D) phone is now ringing
  4. (D) picks up the phone and talks with (A)

(Optional):
To shorten the PSTN trunk access number, you can log into VigorIPPBX, under IP PBX >> Line Setting >> PSTN Trunk, select Index #1 and change 905 to another number that’s easier to remember.

5.3 User (A) dials User (E) via PSTN Network

Dialing steps:

  1. (A) picks up the phone and hears the dial tone
  2. (A) dials 905# (PSTN Trunk Access Number) and hears the dial tone from Telstra
  3. (A) dials 0011 64 9 366 1111 and hears the ring back tone from Telcom NZ. (X2820n) picks up the call and plays welcome greeting
  4. (A) dials 301# (Ext. Number), (E) phone is now ringing
  5. (E) picks up the phone and talks with (A)

5.4 User (A) dials User (H) via VoIP Network

Dialing steps:

  1. (A) picks up the phone and hears the dial tone
  2. (A) dials 001# (SIP Trunk Access Number) and hears the dial tone from (X3510)
  3. (A) dials 0011 64 9 366 2222 and hears the ring back tone from Telcom NZ. (H) is now ringing
  4. (H) picks up the phone and talks with (A)

5.5 User (H) dials User (E)

Dialing steps:

  1. (H) picks up the phone and hears the dial tone from Telcom NZ
  2. (H) dials 366 1111 and hears the ring back tone from Telcom NZ. (X2820n) picks up the call and plays the welcome greeting
  3. (H) dials 301# (Ext. Number), (E) phone is now ringing
  4. (E) picks up the phone and talks with (H)

5.6 User (H) dials User (A)

Dialing steps:

  1. (H) picks up the phone and hears the dial tone from Telcom NZ
  2. (H) dials 00 61 2 9288 1111 and hears the ring back tone from Telstra. (X3510) picks up the call and plays the welcome greeting
  3. (H) dials 501# (Ext. Number). (A) phone is now ringing
  4. (A) picks up the phone and talks with (H)

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VigorIPPBX Training Guide ep. 02

03/03/2011 by 3 Comments

4. Setting up VigorIPPBX 2820n and Extensions in the Branch Office:

Below are steps for setting up the VigorIPPBX 2820n and parts:

  1. Set up Internet connections
  2. Set up phone extensions
  3. Record Greeting
  4. Set up Hunt Groups
  5. Set up PSTN Trunk
  6. Set up SIP Trunk
  7. Set up Time and Date
  8. Set up Office Hours

4.1. Set up Internet Connections

To set up Internet connections, refer to the Quick Setup Guide for VigorIPPBX 2820 series: http://www.i-lan.net.au/downloads/VigorIPPBX2820/Documents/QSG-VigorIPPBX+2820-V1.0.pdf

4.2. Setup phone extensions

Set up Ext. 301:

  1. Login to (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Extension and click 41-50
  3. Click index #50
  4. Change Extension Number to 301
  5. Tick SIP1 to SIP6, and PSTN (In our example, we set no restrictions for each extension so they can access any trunk)
  6. Click OK to complete

Ext. 302:

  1. Log into (X2820). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Extension and click Index #1
  3. Enable Internal Phone Extension Active
  4. Enter Extension Number 302
  5. Enter Display Name 302
  6. Enter Password 302
  7. Enter Voice mail Password 302
  8. Tick SIP1 to SIP6, and PSTN (In our example, we set no restrictions for each extension so they can access any trunk)
  9. Click OK to complete
  10. With VigorPhone 350 connected, login to it. Username: admin, no password
    In our example, IP Address: 192.168.200.11
  11. Click SIP Accounts and click ID #1
  12. Enable Registration
  13. Enter Registration ID 302
  14. Enter Display Name 302
  15. Enter Password 302
  16. Enter Registration Server 192.168.200.1
  17. Enter Authentication Name 302
  18. Click OK to complete

Ext. 303:

  1. Log into (X2820). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Extension and click Index #2
  3. Enable Internal Phone Extension Active
  4. Click Allow Registration from WAN
  5. Enter Extension Number 303
  6. Enter Display Name 303
  7. Enter Password 303
  8. Enter Voice mail Password 303
  9. Tick SIP1 to SIP6, and PSTN (In our example, we set no restriction for each extension so they can access any trunk)
  10. Click OK to complete
  11. Run DrayTek Soft Phone on the PC/Notebook
    If it is not available on the PC/Notebook please download then install from the link below.
    http://www.i-lan.net.au/downloads/Tools/Softphone/V1.2.0/DrayTek_SoftPhone_V1.2.0.zip
  12. Click Setting tab and click Add
  13. Type SIP Proxy address: 192.168.200.1
    If the PC/Notebook registered is from LAN side please enter Router’s IP Address
    In our example (X2820n)’s IP address is 192.168.200.1
    If it is registered from WAN side please enter WAN IP Address
    In our example (X2820n)’s WAN IP address is 192.168.1.18
  14. Enter Display name 303
  15. Enter Extension number 303
  16. Enter Authentication ID 303
  17. Enter Password 303
  18. Click OK to complete

4.3. Record Greeting

For the office hours greeting:

  • Connect a phone to the (X2820n)’s FXS port directly.
  • Dial ＊＊＊＊ to access IVR system.
  • After hearing the prompt, dial 1155# to start recording the Prompt 5 for the office hours greeting.
    In our example, recording is: recording,  please press 2, to re-record
    “Welcome to Ice Cream Inc., For sales please press 1, for product support please press 2, to speak to an operator please press 0. Alternatively, dial the extension you require if you know it.”
  • When you finish the recording, press #
  • To play back your recording press 2. To re-record, press 3. To save your recording, press 1.
  • After saving Prompt 5 recording, to hear it again dial 1255#
  • If you are still not satisfied with the result, dial 1155# to record it again.

For the non-office hours greeting:

  • Connect a phone to the (X2820n)’s FXS port directly.
  • Dial ＊＊＊＊ to access IVR system.
  • After hearing the prompt, dial 1156# to start recording Prompt 6, for the non-office hours greeting.
    In our example, the recording is:
    “Thank you for calling Ice Cream Inc., We are currently closed. Our office hours are Monday to Friday, 9AM to 6PM.  Please call back during our office hours so that we may assist you. Thank you for calling Ice Cream Inc Australia, goodbye.”
  • When you finish the record, press #
  • To play back your recording, press 2. To re-record your greeting, press 3. To save your recording, press 1.
  • After saving Prompt 6, to hear it again dial 1256#
  • If you still not satisfied with the result, dial 1156# to record it again..

DrayTek provides 11 prompts in total for recording. Prompt 5, Prompt 6 and Prompt 11 respectively are reserved for office hours greeting, non-office hours greeting and music on hold. You may record your own additional prompts for purposes such as product advertisement, festive/events greetings, season greetings or Christmas office hours. Below are the access codes for recording additional prompts.

Prompt # Recording Code Prompt # Recording Code
Prompt 1 1151# Prompt 7 1157#
Prompt 2 1152# Prompt 8 1158#
Prompt 3 1153# Prompt 9 1159#
Prompt 4 1154# Prompt 10 1160#
Prompt 5 1155# Prompt 11 1161#
Prompt 6 1156#

4.4. Set up Hunt Groups

  1. Log into (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> PBX System
  3. Click Hunt Group
  4. Click Index #1
  5. Type any name (in our example we use Support) in Hunt Group Name
  6. Type any number (in our example we use 300) in Hunt Group Extension
  7. Select the extension 302 and click Add button
  8. Select the extension 303 and click Add button
    In our example, ext.302 & 303 are the extensions for Support group
  9. Click OK to complete

4.5. Set up PSTN Trunk

  1. Log into (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> Line Setting
  3. Click PSTN Trunk
  4. Make sure Office hours answer mode & Non-Office hours answer mode are selected to Auto Attendant
  5. Click OK to complete

4.6. Set up SIP Trunk

  1. Log into (X2820n). Username: admin, no password In our example,
    IP Address: 192.168.200.1
  2. Go to IP PBX >> Line Setting
  3. Click SIP Trunk
  4. Click Index #1
  5. Set up SIP Trunk, in our example we use Internode NodePhone VoIP

    http://www.internode.on.net/residential/phone_and_voip/nodephone_voip/

  6. Type your SIP provider name (in our example, Internode) under Profile Name
  7. Type your SIP domain (in our example, sip.internode.on.net) in Domain/Realm
  8. Type your SIP proxy (in our example, sip.internode.on.net) in Proxy
  9. Type your SIP phone number (in our example, 0288405177) in Display Name
  10. Type your SIP account name in Account Number/Name
  11. Click Authentication ID and type your ID in Authentication ID
  12. Enter your password in Password
  13. Change Expiry Time to 10 mins
  14. Make sure Office hours Answer mode & Non-Office Hours answer mode are all selected to Auto Attendant
  15. Click OK to complete

4.7. Set up Time and Date

  1. Log into (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to System Maintenance >> Time and Date
  3. Select Time Zone to GMT +12:00 for  Auckland office
  4. (Optional) Click Enable Daylight Saving if necessary
  5. Click OK to complete

4.8. Set up Office Hours & Auto Attendant

  1. Log into (X2820n). Username: admin, no password
    In our example, IP Address: 192.168.200.1
  2. Go to IP PBX >> PBX System
  3. Click Office Hours
  4. Set Office Hours Start hour 9:00
  5. Set Office Hours End hour 18:00
  6. Click Mon, Tue, Wed, Thu, and Fri for Office Hours
  7. (Optional) Set up Holiday Setting. For example, January 1-4 for New Year, June 6 for Queen’s Birthday etc.
  8. Click OK to complete
  9. Go to IP PBX >> PBX System
  10. Click Auto Attendant Wizard
  11. Set Operator: Key 0 >> Ring Extension >> Extension 301 (in our example, we set extension 301 as our operator, the ext.301 is on bottom of selection page, so drag down to the last option and select index #50)
  12. Set Sales Department: Key 1 >> Ring Extension >> Extension 301
  13. Set Support Department: Key 2 >> Ring Hunt Group >> Group 300
  14. (Optional) In the case someone presses the wrong key, redirect to the Operator (in our example appoint key 3~9 to Ex. 301)
  15. Click Next to the next page
  16. Set up Non-Office Hours, in our example all keys are directed to Operator, ext.301
  17. Click Next to next page
  18. Click OK to complete

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